Technical Information

Contact the U of A Library helpdesk if you have technical difficulties with WorkFlows or the catalogue.

During regular business hours, Monday to Friday, 8:00 to 4:30, NEOS staff members should send an email to regarding system problems. This address should also be used outside of business hours for problems that can wait for a solution.

After regular hours, staff should report significant problems (e.g. WorkFlows or catalogue down) to the staff at the Cameron service desk, who liaise with Library IT on-call staff. The number is 780-492-8440.

Java WorkFlows Client Requirements for Symphony:

NEOS staff: Please note the minimum requirements for staff workstations for version 3.5.3 of the JAVA client for SIRSI Symphony:

Operating system: Windows 7 or Windows 10 or Mac OS X (10.6 or higher).
Processor: a minimum of 800 MHz, but 1 GHz is suggested.
RAM: a minimum of 1GB, but 2GB is suggested.
Disk space: 200MB.
Monitor resolution: 1024 by 768 or better.

There is a performance improvement for the Java client with 2GB of RAM.

How to Make Links to Information in iLink

See the eLibrary Linking document for information on creating the following links to information found in the NEOS Library catalogue:

  • Linking to full record
  • ISBN linking, title linking, subject linking, etc.
  • Course and Instructor linking as found in the Reserve Room
  • My Account direct link

How to Create a Link (web address) to Your Instance of iLink

The base of the web address is:
to which you add your library user ID: WRED_DEER_C (RDC example)

If you aren’t sure what your library’s user ID is, check the eLibrary User IDs document.

How to Create a Link to the Test Catalogue

The address for the test version of the NEOS catalogue is:

If you want the test catalogue to not be the generic NEOS version, but rather “your” version (so pointing to your instance in the test catalogue) the base address is the test one provided above, and then you include the following:


and add your library user ID at the end and it should look like this:

using Red Deer College as the example again.